Welcome to the HindSwag Help Center — where all your questions get answered! We’ve compiled the most common queries from our customers to help you shop with confidence and reduce the need to contact support.
🛒 Ordering & Products
❓ Are your products ready-made or custom printed?
All our products are custom-printed only after you place your order. This ensures that you always receive a fresh, newly printed item, not something sitting on a shelf.
❓ Can I make changes to my order after placing it?
We begin processing orders immediately. If you need to change your size, address, or design, please contact us within 1 hour of placing your order. After that, changes may not be possible.
❓ Where are you based?
We are proudly based in Bengaluru, India, and we currently deliver all across India.
❓ Do your T-shirts shrink after washing?
We use pre-shrunk, high-quality fabric, but slight shrinkage (3–5%) may occur after the first wash. For best results, follow the wash care instructions provided with your product.
❓ Are the colors on the website accurate?
We take care to represent colors and designs as accurately as possible, but minor variations can happen due to different screen settings or lighting conditions.
📦 Delivery & Shipping
❓ How long will it take to receive my order?
You’ll receive your order within 5–7 business days (excluding weekends and public holidays). We’ll send tracking details as soon as your order is shipped.
❓ Do you deliver across India?
✅ Yes! We deliver to most pin codes across India through our trusted courier partners.
❓ Will I be charged for shipping?
Shipping is usually included, but charges may vary based on order value or delivery location. Any applicable shipping fee will be shown at checkout.
❓ What if I don’t receive my order?
If it’s been more than 7 business days since your order was confirmed and you haven’t received it, contact us at: 📧 support@hindswag.in 📱 WhatsApp: +91 997 202 7700
📏 Sizing & Fit
❓ How do I find my correct size?
We have a detailed Size Chart on every product page. Please refer to it before placing your order to ensure the best fit.
❓ Can I exchange my T-shirt if the size doesn’t fit?
Yes, we offer a one-time size exchange for select products (T-shirts only). Read more under our Size Exchange Policy.
❓ Which items are not eligible for size exchange?
The following products are not eligible for exchange:
Full-sleeve T-shirts
Hoodies
Mobile covers
Official Merchandise
🔁 Returns & Exchanges
❓ Do you offer refunds?
🚫 No, we do not offer refunds. All items are made to order, so returns for refunds are not accepted.
❓ How do I request a size exchange?
Simply contact us within 3 days of delivery via: 📧 support@hindswag.in 📱 WhatsApp: +91 997 202 7700 Include your order number, reason, and desired size. We’ll guide you through the process.
❓ Is there a charge for reverse pick-up during exchanges?
Yes, a small ₹93 reverse pick-up fee applies if you’d like us to arrange the return for you. Alternatively, you can ship it back yourself.
❓ How long does an exchange take?
Reverse pick-up (if opted) takes 2–3 weeks
QC check: 5 business days
Once approved, we’ll ship the new size (based on availability)
❓ What condition should the product be in for an exchange?
The item must be:
Unused
In original condition
Returned with original packaging
💳 Payments & Offers
❓ What payment methods do you accept?
We accept:
💳 Credit/Debit Cards
🏦 UPI & Net Banking
💼 Wallets like Paytm All payments are securely processed through trusted gateways like Razorpay.
❓ Do you offer Cash on Delivery (COD)?
✅ Yes! We offer Cash on Delivery (COD) / Pay on Delivery, which comes with an additional charge of ₹50 per order.
❓ Do you offer any discounts?
🎉 Yes! We occasionally run offers and provide exclusive discounts to newsletter subscribers. Also, buy 3 T-shirts and get 10% OFF — auto-applied at checkout!
✨ Product Care
❓ How should I wash my T-shirt?
To keep your tee fresh and long-lasting:
Wash inside out
Use cold or mild water
Avoid bleach or strong detergents
Do not iron directly on the print
Tumble dry low or air dry
❓ Will the print fade over time?
Our prints are made to last! But like all printed garments, excessive heat, friction, or harsh washing may reduce longevity. Follow care instructions for best results.
📞 Contact & Support
❓ How can I contact HindSwag?
We’re happy to help! Reach out to us any time: 📧 support@hindswag.in 📱 WhatsApp: +91 99720 27700
❓ What are your customer support hours?
🕙 Our support team is available Monday to Saturday, 10:00 AM to 10:00 PM.
❓ How soon will I get a reply?
All queries are responded to on the same business day. Resolutions to issues or concerns will be provided within 5 business days.
📚 Policies & Legal
❓ Where can I read your refund, exchange, and shipping policies?
All our policies are clearly listed at the bottom of every page:
❓ What happens if I place an order and change my mind?
Since products are printed just for you, we cannot cancel or refund orders once they’re placed. Please double-check your size, delivery address, and design before confirming your order.
❓ Is my personal information safe?
Yes! Your privacy matters. All transactions are encrypted, and we never sell your data. Read more in our Privacy Policy.
👶 Children & Website Use
❓ Can children use your website?
Our website is not intended for users under the age of 13. We do not knowingly collect data from children. Parents may contact us if they believe any personal info has been shared.
🌍 International Orders
❓ Do you ship outside India?
🌐 Currently, we only serve customers within India. We hope to expand internationally soon — stay tuned!
